ITHEUM Platform - Privacy Policy

The "ITHEUM", "CAREVIEW", "NIGEL" (ChatBot) & "Red Heart Challenge" product range is owned and operated by the Australian Register company Pauls & Mark Pty Limited (ABN 39 155 728 564) and all references in this document to Pauls & Mark Pty Limited directly refer to "ITHEUM", "CAREVIEW", "NIGEL" (ChatBot) & "Red Heart Challenge". All references to the term "Application" directly collectively refer to all software, web sites and web apps that operate with the above mentioned "ITHEUM", "CAREVIEW", "NIGEL" (ChatBot) & "Red Heart Challenge" branding.

This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with the “Application”.

A seperate and more specific Privacy Policy is available for NIGEL (ChatBot) at https://itheum.comn/nigel/privacypolicy which is intended to be read as part of this Privacy Statement.

By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

1. WHAT PERSONAL INFORMATION DOES THE APPLICATION COLLECT?

We collect the following types of information from our users:

1.1. Personal Information You Provide to Us:

If you join any Health and Wellness Program build on top of the ITHEUM platform (for e.g. Red Heart Challenge - redheartchallenge.com) we collect the following information from you in order to create your user account.

  1. First Name
  2. Last Name
  3. Country
  4. Timezone
  5. Email
  6. Phone Number (Country Code and Mobile Number)
  7. Password

1.2. Personal Information Collected Automatically:

No information is collected automatically by the Application.

2. HOW DOES THE APPLICATION USE THE INFORMATION IT COLLECTS?

The Application uses the information described in this Privacy Statement (i) internally within the Platform ONLY to:

  1. Create your central ITHEUM user account
  2. Enable you to join a Health and Wellness Program built on the ITHEUM Platform.
  3. Coach you through your Health and Wellness Programs via NIGEL (ChatBot).
  4. Create your CAREVIEW user account (which enables you to manage your ITHEUM Account and Health and Wellness Programs).
  5. Send you periodic progress reports via Email.
  6. Send you Alerts in the event irrugular Health and Wellness data patterns are detected.

We will never send any promotional material or messages.

3. WILL THE APPLICATION SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

We DO NOT rent nor sell your personal information to anyone without your consent. You will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.

4. WHAT HAPPENS TO A USER’S DATA WHEN AN ACCOUNT IS DELETED?

Once an account is deleted by a User, we DO NOT persist any data in any medium or form. We destroy the account data from the database, all cache stores, data buckets and all backups. This process normally takes 14 days to complete.

5. CONDITIONS OF USE.

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our ITHEUM Platform Terms of Use, including limitations on damages, arbitration of disputes, and application of State of NSW (Australia) law.

6. THIRD PARTY APPLICATIONS/WEBSITES.

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under Pauls & Mark Pty Limited’s control, and such links do not constitute an endorsement by Pauls & Mark Pty Limited of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and Pauls & Mark Pty Limited is not responsible for the privacy or security practices or the content of such websites.

7. 3RD PARTY TECHNOLOGY PROVIDERS.

The Application uses Developer SDKs (Software Development Kits) and Programming Tools (Libraries) provided by 3rd Party Technology Providers in order to provide platform functionality to users. We use the AWS platform (https://www.aws.com/) for server and application hosting, data storage and serverless features. We also use Digital Ocean (https://digitalocean.com) for server and application hosting. Such third party Technology Providers and their platforms are not under Pauls & Mark Pty Limited’s control and the privacy and security practices of such third party Technology Providers are not covered by this Privacy Statement, and Pauls & Mark Pty Limited is not responsible for the privacy or security practices of the 3rd Party Technology Providers.

8. CAN CHILDREN USE THE APPLICATION?

Our site and the services available through Pauls & Mark Pty Limited are not intended for children under the age of 18. Pauls & Mark Pty Limited does not knowingly or specifically collect information about children under the age of 18 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

9. CHANGES TO THIS PRIVACY STATEMENT.

Pauls & Mark Pty Limited may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

10. QUESTIONS OR CONCERNS.

If you have any questions or concerns regarding privacy of the Application, please send us a detailed message at info@itheum.com. We will make every effort to resolve your concerns.


Effective Date: June 1, 2018

Last Updated Date: June 29, 2018