The "ITHEUM", "CAREVIEW", "NIGEL" (ChatBot) & "Red Heart Challenge" product range is owned and operated by the Australian Register company Pauls & Mark Pty Limited (ABN 39 155 728 564). All references to the term “Application” in the scope of this document relates directly to the NIGEL (ChatBot) product.
NIGEL is the ChatBot Service provided by the ITHEUM platform to coach users who opt into Health and Wellness Programs that are built on top of the ITHEUM Platform. This privacy statement (“Privacy Statement”) applies to the treatment of personally identifiable information submitted by, or otherwise obtained from, you in connection with NIGEL (“Application”). By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.
NIGEL communicates with registered users via the following channels.
Once an account is deleted by a User, we DO NOT persist any data in any medium or form. We destroy the account data from the database, all cache stores, data buckets and all backups. This process normally takes 14 days to complete.
We collect the following types of information from our users:
Depending on the “Channels” that NIGEL uses to communicate with a User, the following information is collected:
NIGEL uses the information described in this Privacy Statement (i) internally, to communicate with and coach you through the Health and Wellness Programs you signed up for via the ITHEUM Platform. We will never send any promotional material or messages that are not related to the tasks you have to complete as part of your ITHEUM program.
We DO NOT rent nor sell your personal information to anyone without your consent. You will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.
The Application may permit you to link to other applications or websites. Such third party applications/websites are not under Pauls & Mark Pty Limited’s control, and such links do not constitute an endorsement by Pauls & Mark Pty Limited of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and Pauls & Mark Pty Limited is not responsible for the privacy or security practices or the content of such websites.
The Application uses Developer SDKs (Software Development Kits) and Programming Tools (Libraries) provided by 3rd Party Technology Providers in order to provide messaging functionality to users. We use the Twilio platform (https://www.twilio.com/) for SMS functionality, the Telegram API (https://core.telegram.org/api) for Telegram messaging and the Facebook Messenger Developer Tools Platform (https://developers.facebook.com/docs/messenger-platform) for Facebook Messaging functionality. Such third party Technology Providers and their platforms are not under Pauls & Mark Pty Limited’s control and the privacy and security practices of such third party Technology Providers are not covered by this Privacy Statement, and Pauls & Mark Pty Limited is not responsible for the privacy or security practices of the 3rd Party Technology Providers.
Our site and the services available through Pauls & Mark Pty Limited are not intended for children under the age of 18. Pauls & Mark Pty Limited does not knowingly or specifically collect information about children under the age of 18 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.
Pauls & Mark Pty Limited may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our Site or sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.
If you have any questions or concerns regarding privacy of the Application, please send us a detailed message at firstname.lastname@example.org. We will make every effort to resolve your concerns.
Effective Date: June 1, 2018
Last Updated Date: June 29, 2018